Word on the street is if you call Bank of America to refinance your home, you will be put in a “queue”. Not sure I would want to wait 60-90 days to begin my refinance process, but that is what homeowners are being told.
The interesting thing is I just had a client tell me that Bank of America pushed them off, which led them to calling our office instead. This type of service doesn’t just happen there, it seems most people complain about walking into retail big box banks and trying to work with their mortgage departments.
You can check out the full story here, courtesy of Bloomberg Businessweek
If you want to apply for a refinance or qualify to buy a home , click here
Ray Williams, Branch Manager, Summit Home Mortgage, email@example.com, 303-779-0591 x101